Camerons Outsourcing Outrage
Furore after Camerons announces it’s going to outsource…virtually everything but its lawyers…
Swashbuckling audacity in shaping the future or careless sacrifice for short term PEP gains? Only time will tell.
Last Friday CMS Cameron McKenna told staff that it had decided to outsource its entire support staff function after signing an agreement with Integreon. Nearly 200 Cameron staff may be employed by the outsourcing company, possibly within Cameron’s office space as part of a sub-letting deal. Camerons expect to save 10%-15% of costs through the arrangement.
The move is pretty “groundbreaking” as put by managing partner Duncan Weston. But it also has the potential to be morale busting at the same time. Rightly or wrongly it sends a clear signal to support staff that their work is considered a commodity and, perhaps worryingly for other staff, it shows an determination to wield the scalpel fairly dramatically when it comes to treatment of commoditised aspects of legal business.
On the other hand, if Camerons are right – it will bring them competitively advantageous efficiency savings and better support than a traditional back office.
One thing is for sure, the competitive landscape is changing. And if the likes of private equity firms enter the legal market following deregulation, they will have little hesitation in carving out costs where savings can be made.
So Camerons had better hope the controversey proves worth it – the proof of the pudding will be in the eating. All eyes will be on them to see if they make a success of it…or fall flat on their faces.










May 18, 2010
I think this is good news for other firms as it will ensure CMS-CMCK will fall into decline.
May 18, 2010
There will be more following IMHO. Ten years from now few mid-sized businesses will run their own back offices. It is inefficent for hundreds of businesses individually to carry out what is essentially the same function in a myriad of different ways.
May 18, 2010
It is a slap in the face for the employees being cast off. You have to feel for them.
May 18, 2010
I think Camerons have it right – the need to do something. Firms can ignore the future at the peril. The future is being thrust upon the law firm model at a frightening pace with the recession and LSA reforms colluding to upset the established order. Whether Camerons have the correct strategy is something we will see.